Business Office

The Business Office at Watkins Health Services (WHS) is here to help our patients understand their bill, how to pay their bill and to help educate them on insurance and related matters to hopefully make them better-informed healthcare consumers.

Patient Billing

Private billing

Students have the option to exclude specific services or charges from being filed to insurance or mailed to their billing address on file. This is called Private Billing, which means your services provided are completely confidential. In order to ensure Private Billing, services must be paid the same day you receive the services. Be sure to let your provider, the lab and/or the pharmacy know that you would like Private Billing when you receive services or products. The Business Office mails billing statements to the billing address provided by the student. Billing statements are also emailed directly to the student's email address.  If you do not pay for the service the same day you receive it, there is a chance that a bill will be mailed to your billing address.

Payment Options

Please be aware that any payments made to WHS may not be processed until the following business day. Financial Holds (“NPY”) may take more than 24 hours to be removed from your KU account. For immediate hold removal, please contact Student Account Services directly at 785-864-3322. For your convenience, we offer a wide variety of payment options:

  • Log into your WHS Patient Portal
  • Parents and students may also access KU's Online Bill Pay system. This is available 24 hours a day, 7 days a week. You’ll need to know your current balance before making an online payment. Please refer to your most recent invoice or log into your patient portal for the current balance. Please note: Online payments are not processed by our office until the following business day.
  • In person at the WHS Business Office
  • By phone using a credit, debit, HSA or FSA card, by calling 785-864-9520
  • Mail payments to the following address: KU Watkins Health Services, Attention: Business Office, 1200 Schwegler Drive, Lawrence, KS 66045-7538

Payments acceptedt:

  • Major credit and debit cards - Visa, MasterCard, American Express, Discover
  • Most FSA and HSA cards
  • Beak ‘Em Bucks
  • Checks, cash and money orders

Please contact the Business Office at 785-864-9520 or email whs-billing-insurance@ku.edu with any questions or concerns regarding billing and payments.

Required Health Fee

In accordance with the KU Comprehensive Fee Schedule, students attending classes on the Lawrence campus must pay “Required Campus Fees,” one of which is the Watkins Health Fee. Students who are enrolled in five or less hours in fall and spring semesters or enrolled in four or less hours in the summer are only assessed an hourly, pro-rated amount by the University. When a partial-fee-paid student is first seen at WHS the remaining unpaid amount of that semester’s Health Fee is charged. This is true for undergraduates, graduate and doctoral students as well as professional program students, i.e. Pharmacy and Law School students and no exceptions are made. This makes the student “whole” with all other KU students who have paid the entire Health Fee. Paying the full Health Fee entitles the student to be seen by our providers at no charge for the office visit and discounted rates for lab tests, medications and any procedures performed. For questions about the Health Fee please see our FAQ Library. You can also contact the Business Office with questions by calling 785-864-9520.

Holds

Holds for non-payment (“NPY”) are applied by Student Account Services to past due accounts. Holds are lifted once the balance is paid in full. A hold restricts a student from dropping, adding or registering for classes. Holds also prevent a student from ordering transcripts and receiving diplomas. The fastest way to have the hold removed is to pay the full balance directly to Student Account Services. Payments can be made to Watkins Health Services, but the hold will not be lifted immediately. Please visit our Holds section of the Policy Compliance page. You may also visit Student Account Services for more information about payment options.

Grace Period

Watkins Health Services offers a Grace Period for recent graduates as well as students not currently enrolled in classes. You may continue to use Watkins Health Services for 90 days after your last date of enrollment. The Health Fee cannot be charged to patients that fall under the Grace Period category. Instead, these students will pay the Non Fees Paid Rate for services at WHS. Please contact the Business Office with questions or concerns regarding rates, billing and charges during your Grace Period.

INSURANCE INFORMATION

Because the potential for financial hardship is so great in unexpected health related situations, University of Kansas students are strongly encouraged to have health insurance. We recommend that you have a copy of your insurance card with you at all times.  If you do not have a card for your insurance, we recommend this completed  Insurance Information Form (PDF) be with you at all times.  Upon your first visit to Watkins, we will ask for this information.

WHS will file to most insurance policies, regardless of in-network or out-of-network status. We DO NOT accept Medicare, Medicaid plans or plans underwritten by health insurance companies based outside of the United States. In order to file claims, students must provide current and accurate insurance information, including the subscriber's name and date of birth. Because insurance plans vary greatly, you’ll need to contact your plan directly to see if your insurance will cover the costs of care at WHS. Understanding the basics of your insurance is key, but beyond that, just ask! First ask your parents, then call your insurance company and remember to look at your insurance card. Every insurance plan is individualized. You will find the Customer Service phone number on your insurance card. To help you know what to ask we have prepared this Guide. Not only will you better understand your insurance, you will be a better healthcare consumer!

For general questions about health insurance terminology, view our Health Insurance 101 Brochure (PDF). For questions about using insurance at the Health Center, call the WHS Business Office at 785-864-9520.

Tips for Accessing Health Insurance

  • Keep your insurance card(s) with you at all times. You may have separate cards for medical, prescription, dental and vision coverage.
  • Always have a photo ID.
  • Check with your insurance provider to see if Watkins Health Services is considered in-network or out-of-network.
  • Be proactive; review your insurance benefits so that you are prepared when you need to use your coverage.
  • Know your deductible, co-pay and other out of pocket costs.

WHS In-network Plans

WHS is currently in-network with these health insurance companies:

  • Aetna
  • Blue Cross/Blue Shield of Kansas (and national Blue card program)
  • Cigna
  • Coventry Healthcare of Kansas
  • Humana
  • UnitedHealthcare

Regarding HMO Plans: If your insurance is an HMO plan, your carrier may not consider WHS to be an in-network provider. HMO plans typically do not cover out-of-network services. Please be sure to contact your plan directly to verify coverage at WHS. Please note that WHS is not an in-network provider for Blue Cross Blue Shield of Kansas City HMO policies.

Regarding Tricare: While WHS is not an in-network/contracted Tricare provider, we are able to file claims with Tricare for chargeable services. Tricare may notify the patient and/or policy holder of their determination after receiving our claim. WHS does not accept Tricare write-offs and adjustments. Tricare offers a wide variety of healthcare plans and some of these plans issue payment and an EOB (Explanation of Benefits) directly to WHS, while others issue payment directly to the patient and/or policy holder.  Please feel free to call our office with questions about your specific Tricare policy and WHS billing.
 

Voluntary Student Health Insurance Plan

An excellent option for for KU students to consider is purchasing a student insurance plan. The Kansas Board of Regents (KBOR), in cooperation with the public universities in Kansas, sponsors a voluntary health insurance plan designed specifically for students. UnitedHealthcare StudentResources is the carrier for this plan, which is fully compliant with the federal Patient Protection and Affordable Care Act. The plan offers comprehensive benefits for a premium which may be considerably less than students may find in other commercial plans. For more information on the KBOR plan, or to enroll, please visit UnitedHealthcare StudentResources.

International Students and Mandatory Insurance

Health insurance coverage is mandatory for all individuals in F-1, J-1 or J-2 status whose I-20 or DS-2019 is issued by the University of Kansas. UnitedHealthcare StudentResources insurance coverage is automatically included on all F-1 and J-1 students’ Student Account Services accounts, when the student enrolls in classes.

The intent of these insurance requirements is for all international students to have excellent, continuous insurance coverage while studying at the University of Kansas. For more information please visit the International Student Services website or call 785-864-3617. If you have further questions, please contact the Insurance Coordinator at issinsurance@ku.edu.

Graduate Health Insurance

Graduate Teaching Assistants (GTAs), Graduate Research Assistants (GRAs) and Graduate Assistants (GAs) who meet eligibility requirements qualify for student insurance with a university (employer) contribution. For more information please visit the KU Human Resources website.

Students with Other Insurance

Depending upon if WHS is in-network or out-of-network with insurance carriers, benefit coverage may vary depending on the plan. It is essential for the policy holder to contact the insurance company to see how they will manage any claims received from WHS. Also, the plans should be reviewed for any ‘prior authorization’ or ‘referral’ requirements from the carrier. Provided with the appropriate information on an initial visit, WHS can file claims with insurance carriers, with the exception of Medicare, Medicaid, Medicare Supplement Plans, KanCare, or other state programs because WHS is not a participating provider with these plans. Charges not covered by insurance plans are the student’s responsibility for payment.

 


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Watkins Daily Hours

Mon - Fri: 8:00 am-5:00 pm
Sat:  12:00 pm-4:00 pm
Sun: Closed

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