About Watkins Health Services

Our Mission

Watkins Health Services(WHS) supports the student’s learning experience through the delivery of high quality affordable healthcare services and innovative programs that promote the health of the student, University and community.

 

Welcome to WHS where our focus is providing high-quality student health care.

Located in Watkins Memorial Health Center, WHS provides comprehensive medical care and outreach programs through a team of dedicated professionals. As a student-focused, student-friendly center, our mission is to advance the quality of life for university students, improving academic performance and increasing retention.

The clinicians and staff of WHS recognize the importance of personal care and individualized attention, yet we stay current with the ever-changing discipline of collegiate medical services. WHS works with many university departments to maintain our focus on serving students and is part of the Office of the Vice Provost for Student Affairs.

Eligibility for Services

WHS primarily exists to provide healthcare to currently enrolled students of The University of Kansas. However, past students may be seen up to 90 days after their last date of enrollment. Only currently enrolled students are eligible to receive services at reduced “Health Fee-Paid” rates. WHS also provides services to KU Faculty and Staff

The spouse or domestic partner of a currently enrolled, KU student is eligible for the same healthcare services at WHS. Required protocol:

  • The student must accompany the spouse/domestic partner on the initial visit AND both must go to the WHS Business Office to complete this for for the official record.
  • The student must accept financial responsibility for all services provided to the spouse/domestic partner by using the Spouse - Domestic Partner Guarantor Form (PDF).
  • The services for the spouse/domestic partner will be charged at our Non-Health Fee rates.

KU Medical Center Students and Edwards Campus Students may review this form to learn about their options in using WHS on the Lawrence campus.

Notices of Privacy Practices

WHS remains committed to protecting the confidentiality of the health information that is generated as a result of utilizing our services. Our Notice of Privacy Practices (NPP) describes how medical information about you may be used and disclosed and how you can get access to this information.

If you have questions about this NPP, please contact our Privacy Officer at 785-864-9525.

Each time you visit WHS, a record of your visit is made. This record typically contains medical information about you, including information regarding symptoms, observations, assessments (including test results, diagnoses, treatment, and mental health), a plan for future care or treatment, and billing-related information. This NPP describes how WHS may use and disclose your medical information. It also describes your rights and our responsibilities regarding the use/disclosure of your medical information. This NPP applies to all of the records of your care generated by WHS.

WHS reserves the right to change this NPP and the revised NPP will be effective for information WHS already has about you as well as information received in the future. Should our practices change, WHS will post a revised NPP on the WHS website and in our facility where you receive services. Paper copies will be available upon request.

Patient Rights And Responsibilities

The following reflects your rights and responsibilities as we partner with you to provide your care.  You may also print out a copy of your Patient Rights and Responsibilities (PDF).

You have the right to:

  • Care regardless of race, gender, religion, disability, national origin, or sexual orientation.
  • Be treated with respect, consideration and dignity.
  • Appropriate privacy.
  • Confidentiality—except when required by law, you are given the opportunity to approve or refuse release of your records.
  • Be provided, to the degree known, complete information concerning your diagnosis, evaluation, and treatment and prognosis.
  • Participate in decisions involving your health care.
  • Treatment by the health care provider of your choice including the right to request to change providers.
  • Refuse medical treatment to the extent permitted by law and to be informed of medical consequences of your actions.
  • Provide suggestions and /or register a complaint.
  • Information regarding services, hours, after-hours services, fees, payment policies, advance directives.
  • Information regarding credentialing of health care professionals.
  • Decline to have a medical resident or student participate in your care.
  • Know if treatment is part of a research study and the right to refuse participation.

You have the responsibility to:

  • Provide complete and accurate information to the best of your ability about your health history and current health status; any medications including over the counter products and dietary supplements, and any allergies or sensitivities.
  • Follow the treatment plan prescribed by your provider.
  • Provide a responsible adult to transport you home from the facility and remain with you for 24 hours, if required by your provider.
  • Inform your provider about any living will, medical power of attorney or other directive that could affect your care.
  • Provide accurate and current information regarding health insurance coverage.
  • Accept personal financial responsibility for any charges not covered by your insurance for services received.
  • Cooperate in the treatment plan recommended by those primarily responsible for your care.
  • Ask adequate questions to ensure understanding of your health problem and treatment.
  • Consult your medical care provider if your health problem doesn't follow the expected course.
  • Accept personal responsibility for refusing treatment.
  • Be respectful of all the health care providers and staff, as well as other patients.
  • Keep informed regarding our services, hours of operation, regulations and policies.

Accreditation

Watkins Health Services is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC). Accreditation is a voluntary process through which an organization is able to measure the quality of its services and performance against nationally recognized standards. The accreditation process involves self-assessment by the organization, as well as a thorough on-site review by the AAAHC's expert surveyors. The accreditation certificate is a symbol that WHS is committed to providing high-quality care and has demonstrated its commitment by measuring up to AAAHC's high standards.


Accreditation Association for Ambulatory Health Care


Customer Feedback Survey

Each KU student has a secure portal for communicating with us:

Login to mySHS 
  • Make Appointments
  • Request Rx Refills
  • View Balances
  • Check Messages
  • View Lab Results
  • and more!

Watkins Daily Hours

Spring Break 3/20-24: Close at 4:30
Mon - Fri: 8:00 am-6:00 pm
Sat:          12:00 pm-4:00 pm

Walk-In Hours

Spring Break 3/20-24: Walk-ins end at 3:30
Mon - Fri: 8:00 am-5:00 pm
Sat:          12:00 pm-3:00 pm

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