About Watkins Health Services

Our MissionImpact Statement 2017

Watkins Health Services(WHS) supports the student’s learning experience through the delivery of high quality affordable healthcare services and innovative programs that promote the health of the student, University and community.

Welcome to WHS where our focus is providing high-quality student healthcare.

Located in Watkins Memorial Health Center, WHS provides comprehensive medical care and outreach programs through a team of dedicated professionals. As a student-focused, student-friendly center, our mission is to advance the quality of life for university students, improving academic performance and increasing retention.

The WHS clinicians and staff recognize the importance of personal care and individualized attention and stay current with the ever-changing discipline of collegiate medical services. WHS is a unit within the Office of the Vice Provost for Student Affairs and works with many university departments to maintain our focus on serving students.

View WHS Annual Impact Statement (PDF) to learn more.

Eligibility for Services

Lawrence Campus Students

WHS primarily exists to provide healthcare to currently enrolled students of The University of Kansas who are eligible to receive some services at no cost and others at the reduced "Health Fee" rates. Past students may be seen up to 90 days after their last date of enrollment but must pay a non-health fee rate for all services.  

The spouse or domestic partner of a currently enrolled, KU student is eligible for the same healthcare services at WHS. Required protocol:

  • The student must accompany the spouse/domestic partner on the initial visit AND both must go to the WHS Business Office to complete this for for the official record.
  • The student must accept financial responsibility for all services provided to the spouse/domestic partner by using the Spouse - Domestic Partner Guarantor Form (PDF).
  • The services for the spouse/domestic partner will be charged at our Non-Health Fee rates.

KU Medical Center and Edwards Campus Students

Students enrolled exclusively at KUMC or Edwards Campus with no classes on the Lawrence Campus may still find it preferable to receive their healthcare at Watkins Health Services, e.g. if they live in Lawrence. Two options are available from which to choose to access services.

  1. Pay the full semester Health Fee for the Lawrence Campus which entitles you to:
    • No charge to see most WHS providers (M.D.s and APRNs)
    • Reduced charges for lab tests, x-rays, medications and medical procedures
  2. Pay an office visit charge each time you see a provider and other services at our “Non Health Fee” rate which is higher than what Lawrence campus students pay for these services

With either choice, WHS will bill any insurance plan you have (except for Medicaid, Medicare or other such government plans). We may or may not be in-network with your insurance plan so that may affect what you owe to WHS for the care you receive. Please note that no insurance plan will cover the Health Fee mentioned in Option 1. If you are unsure about which option is better for you, contact our Business Office at 785-864-9520.

KU Faculty & Staff

WHS also provides services to KU Faculty and Staff

Notices of Privacy Practices

Each time you visit WHS, a record of your visit is made. This record typically contains medical information about you, including information regarding symptoms, observations, assessments (including test results, diagnoses, treatment and mental health), a plan for future care or treatment and billing-related information.

WHS remains committed to protecting the confidentiality of the health information that is generated as a result of utilizing our services. Our Notice of Privacy Practices (NPP) describes how medical information about you may be used and disclosed and how you can get access to this information. It also describes your rights and our responsibilities regarding the use/disclosure of your medical information.

WHS reserves the right to change this NPP and the revised NPP will be effective for information WHS already has about you as well as information received in the future. Should our practices change, WHS will post a revised NPP on the WHS website and in our facility where you receive services. Paper copies will be available upon request.

If you have questions about this NPP, please contact our Privacy Office at 785-864-9525.

Patient Rights And Responsibilities

The following reflects your rights and responsibilities as we partner with you to provide your care.  You may also print out a copy of your Patient Rights and Responsibilities (PDF).

You have the right to:

  • Care regardless of race, gender, religion, disability, national origin, or sexual orientation.
  • Be treated with respect, consideration and dignity.
  • Appropriate privacy.
  • Confidentiality—except when required by law, you are given the opportunity to approve or refuse release of your records.
  • Be provided, to the degree known, complete information concerning your diagnosis, evaluation, and treatment and prognosis.
  • Participate in decisions involving your health care.
  • Treatment by the health care provider of your choice including the right to request to change providers.
  • Refuse medical treatment to the extent permitted by law and to be informed of medical consequences of your actions.
  • Provide suggestions and /or register a complaint.
  • Information regarding services, hours, after-hours services, fees, payment policies, advance directives.
  • Information regarding credentialing of health care professionals.
  • Decline to have a medical resident or student participate in your care.
  • Know if treatment is part of a research study and the right to refuse participation.

You have the responsibility to:

  • Provide complete and accurate information to the best of your ability about your health history and current health status; any medications including over the counter products and dietary supplements, and any allergies or sensitivities.
  • Follow the treatment plan prescribed by your provider.
  • Provide a responsible adult to transport you home from the facility and remain with you for 24 hours, if required by your provider.
  • Inform your provider about any living will, medical power of attorney or other directive that could affect your care.
  • Provide accurate and current information regarding health insurance coverage.
  • Accept personal financial responsibility for any charges not covered by your insurance for services received.
  • Cooperate in the treatment plan recommended by those primarily responsible for your care.
  • Ask adequate questions to ensure understanding of your health problem and treatment.
  • Consult your medical care provider if your health problem doesn't follow the expected course.
  • Accept personal responsibility for refusing treatment.
  • Be respectful of all the health care providers and staff, as well as other patients.
  • Keep informed regarding our services, hours of operation, regulations and policies.

Accreditation

Watkins Health Services is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC). Accreditation is a voluntary process through which an organization is able to demonstrate the quality of its services and performance against nationally recognized standards. The accreditation process involves self-assessment by the organization, as well as a thorough on-site review by the AAAHC's expert surveyors. The accreditation certificate is a symbol that WHS is committed to providing high-quality care and has demonstrated its commitment to AAAHC's high standards.


Accreditation Association for Ambulatory Health Care

History of Student Healthcare at KU

The history of healthcare for students on the Lawrence campus goes back much further than most people realize. In fact, we may have the earliest established health services for any of the Big XII schools and probably most of the universities in the country. We believe you will find our History of Student Healthcare at KU to be very interesting as well as our Historical Timeline for Student Healthcare at KU.


Customer Feedback Survey

Each KU student has a secure portal for communicating with us:

Login to mySHS 
  • Make Appointments
  • Request Rx Refills
  • View Balances
  • Check Messages
  • View Lab Results
  • and more!

Watkins Daily Hours

Wed, Nov 21: 8:00 am-4:30 pm
Thurs, Nov 22: CLOSED
Fri, Nov 23: CLOSED

Mon - Fri: 8:00 am-5:00 pm
Sat:  12:00 pm-4:00 pm
Sun: Closed

Events

One of 34 U.S. public institutions in the prestigious Association of American Universities
44 nationally ranked graduate programs.
—U.S. News & World Report
Top 50 nationwide for size of library collection.
—ALA
23rd nationwide for service to veterans —"Best for Vets," Military Times
KU Today