Important Information about Appointments
Students are strongly encouraged to make appointments to be seen by a Watkins Health Services medical provider. Same day and walk-in appointments are often available, but not guaranteed.
Advantages of making an appointment include:
- Reducing your wait time.
- Seeing the provider of your choice.
- Scheduling a visit at a time that is convenient for you.
- Seeing the same provider you have seen before for a problem (continuity of care).
Eligibility information is detailed on our About page.
How to Make an Appointment
WHS offers 3 options for seeing a medical provider:
- Make an appointment online through the myWHS patient portal.
- Call 785-864-9507 to schedule an appointment.
- Walk-in without an appointment for conditions that need to be treated as soon as possible. The Walk-In Clinic is not available the last hour of each day.
Check in at the reception desk in the main lobby. The first available provider will see you as soon as possible. Wait time can vary. Patients with scheduled appointments may be seen before you, even if you have been waiting longer. (Remember, when you call to make an appointment in advance, your wait time at WHS will be reduced.)
When setting your appointment, have your class schedule available as well as your KU ID number. It is important to be specific about your needs so that you can be scheduled with the appropriate health care provider for the necessary amount of time. Please check in at the Registration Desk at least 15 minutes prior to your scheduled appointment time.
What to Expect
Plan to arrive at least 15 minutes prior to your appointment time to accommodate for parking, possible lines and to complete the registration process. Patients arriving past their appointment time may be rescheduled to another time or considered to be a walk-in.
When checking in, you will be asked for your KU Identification Card (or other government-issued photo ID) and current insurance card if you would like WHS to bill your health insurance. Health insurance is not required, but a photo ID is.
Once the check-in process is completed, you will be directed to the waiting area or nurse's station and the medical provider will be notified of your arrival.
During your appointment, any discussion you have with your provider can be valuable to you in terms of both health and learning. As health professionals we are a resource to provide care, not only for your health issues, but to also promote wellness.
To benefit most from your talks with our medical providers, take an active part in the exchange. Ask questions. Write them down beforehand if you wish. Don't feel rushed. If you do not feel that your questions are being answered, say so and restate your specific needs. Many people feel anxious about seeing a doctor and find it difficult to discuss their health concerns openly. If this happens to you, preface your talk with your practitioner by explaining how you feel. The professional yet relaxed atmosphere at Watkins Health Services is intended to be a positive experience for you.
Please cancel through the myWHS patient portal, text firstname.lastname@example.org (include KU ID number, appointment date and time) or call the WHS appointment line at 785-864-9507 if you are unable to keep your appointment, so that the appointment slot can be utilized by another student. There is a charge for appointments not canceled at least two (2) hours in advance. If you need to cancel an early morning appointment, you must call the evening before to avoid the cancellation fee. You may leave a message on the WHS voicemail system, which is activated after normal business hours. Please leave your name, KU ID number, appointment date and time.