2016 RISE Awards

Thursday, May 26, 2016

Watkins Health Services (WHS) customer service plan is designed to promote a positive work environment and assure that staff members provide excellent service at the health center for both external (patients, other KU departments, vendors, etc.) and internal (co-workers) customers. This plan established specific customer service standards for the health center based on the principles of Respect, Integrity, Service and Excellence (R.I.S.E), which give the program its name.

Award winners for the 2015-2016 academic year are: 

Carrie Hildenbrand, Records & Registration
Employee of the Year

This award acknowledges the contributions of a WHS employee who consistently meets and/or exceeds the RISE principles of customer service.

“Carrie’s kindness is reflected in her approach to work. Coworkers are routinely inspired by her selfless nature and spirit of generosity, along with always seeing the good in others while treating patients and colleagues with respect.”

Business Office
Team of the Year This award is to acknowledge the contributions of a group of employees who have worked collaboratively in order to meet or exceed the needs of others through an improvement at WHS.

“The Business Office is a team who accomplished their goals through teamwork and genuinely enjoys working together. Their collaborative spirit is an example of what can be accomplished if we work with each other to reach a common goal.”

Maggie Khater, Radiology
You Can Count on Me Award This award acknowledges the contributions of a WHS employee who consistently delivers good customer service while performing duties that are essential but may not be public or readily apparent.

“Maggie is highly dependable and helps wherever and whenever she is needed. She is friendly employee has a warm smile and kind words for everyone she interacts with. WHS employees know they can count on this dedicated staff member.”

Customer Feedback Survey

Each KU student has a secure portal for communicating with us:

Login to mySHS 
  • Make Appointments
  • Request Rx Refills
  • View Balances
  • Check Messages
  • View Lab Results
  • and more!

Watkins Summer Hours

Mon - Fri: 8:00 am-4:30 pm
Sat - Sun: Closed

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